Privacy Policy

Last updated: 03 August 2026

Welcome to Naga Car Wash ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "Naga Wash App") and visit our website at nagawash.my. Please read this policy carefully.

1. Information We Collect

Personal Information You Provide

  • Name and contact details (phone number, email address)
  • Vehicle information (plate number, car model, car type)
  • Account credentials (email and password)
  • Profile photo (optional)
  • Social login identifiers (Google ID or Apple ID, if used)

Information Collected Automatically

  • Booking history and service records
  • Payment transaction records (processed via Fiuu payment gateway)
  • Credit wallet balance and top-up history
  • App usage data and interaction logs
  • Device information and app version
  • Push notification preferences

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process car wash bookings and payments
  • Send booking confirmations, status updates, and receipts via push notifications and email
  • Manage your credit wallet (top-ups and deductions)
  • Respond to your enquiries and support requests
  • Improve our services and app experience
  • Comply with legal obligations
  • Send promotional offers (only with your consent)

3. Payment Information

All payments are processed securely through Fiuu (formerly Razer Merchant Services), a licensed payment gateway. We do not store your full credit card or banking credentials on our servers. Payment data is handled directly by Fiuu in accordance with their security and compliance standards.

Transaction records (amounts, dates, reference numbers) are stored in our system for booking reconciliation and your reference.

4. Sharing of Information

We do not sell your personal information. We may share your data with:

  • Fiuu — to process payments
  • Service staff — limited vehicle and booking details to complete your service
  • Legal authorities — when required by law or to protect our rights

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request account deletion at any time. Upon deletion, your data will be removed within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), access controls, and secure token-based authentication to protect your information.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your account and data
  • Withdraw consent for marketing communications
  • Lodge a complaint with relevant data protection authorities

To exercise any of these rights, please contact us at sales@nagawash.my.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: